Privacy policy

Last updated: June 26, 2025

At Canada Bonsai (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website www.canadabonsai.com or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information from you when you use our website or purchase from our store.

Information you provide to us directly may include:

Full name
Billing and shipping addresses
Email address
Phone number
Payment details (handled securely by third-party providers)
Account login information (if applicable)

Information we collect automatically may include:

IP address
Browser type and version
Device type and operating system
Pages you visit on our website
Referring/exit pages
Date and time of access
Clickstream and browsing behavior
Cookies and other tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping and payment processing
To provide customer support and respond to inquiries
To send order updates and transactional emails
To send newsletters and promotional materials (only if you opt in)
To improve our website, products, and customer experience
To prevent fraud and enhance website security
To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third-party service providers who help us operate our business. These may include:

Payment gateways (e.g., Shopify Payments, Stripe, PayPal)
Shipping and fulfillment partners
Email marketing platforms (e.g., Mailchimp, Klaviyo)
Analytics and website performance tools (e.g., Google Analytics)

Each third-party provider is only given the data necessary to perform their services and is required to protect your information in accordance with applicable laws.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.

Cookies may be used to:

Remember your preferences or login status
Track usage and performance metrics
Deliver personalized content and ads
Facilitate cart and checkout functions

You can control or disable cookies through your browser settings. However, disabling cookies may impact the functionality of certain website features.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your data is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

You have the right to:

Access the personal data we hold about you
Request corrections or updates to your data
Withdraw your consent at any time (where applicable)
Request deletion of your personal data
Opt out of receiving marketing emails (via the unsubscribe link in emails)

To exercise any of these rights, please contact us using the details provided below.

7. Data Security

We take reasonable and appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All transactions are encrypted using SSL (Secure Socket Layer) technology and processed via secure payment gateways.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from minors. If you believe that a child has provided us with personal data, please contact us immediately, and we will remove the information.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy please contact us by email at info@canadabonsai.com